The application is a chance for you to show how your skills, knowledge and abilities are suited to the job.
Each vacancy will ask you a set of application questions which are based on the criteria listed within the Position Statement.
Write your resume
Your resume (also known as a curriculum vitae or CV) needs to be up-to-date, clear, concise and well organised. It is best if you can tailor the content of the job you are applying for. As a guide, your resume may include:
- personal details including your name and contact details
- education, qualifications and relevant training
- work experience (paid and volunteer) with most recent experience first including job title, employer, dates of employment, your responsibilities and achievements
- skills, achievements and relevant memberships
- referees including their name, title and contact details
The application questions are based on the criteria within the Position Statement and relevant capability framework and will be reviewed by the selection panel to assess your suitability for the role compared to other applicants. We highly recommend you write your responses in a Word document prior to uploading them to our online recruitment system.
The best way to respond to the questions is to use the STAR technique. The amount you should write for each question depends on the complexity of the question and the level of the position you are applying for. It is best to write your answer in sentence format although you can use dot points when outlining the tasks or actions you took.
Example question: If you have experience working under minimal supervision, please provide a recent work example detailing what the situation was and what tasks you accomplished with minimal supervision.
S – Situation: provide the situation that you were in
Example answer: When working as a General Works Assistant in Parks, my Team Leader was sick for the day. I was required to act in the Team Leader role and manage a day labour employee, ensuring the tasks set out for me by my Site Supervisor were completed.
T – Task: describe the task at hand and what you were doing
Example answer: I was required to mow Walters Park in preparation for the ground to be used on the weekend.
A – Action: describe what actions you took and discuss what you specifically did to address the situation
Example answer: I conducted a toolbox talk with the day labour employee to go through the tasks to be completed for the day, which included completing a risk assessment on the site to identify and assess issues or hazards. I ensured the contractor was trained and inducted on the plant we were using for the day, which was the whipper snipper, edger and blower, and made sure all the Work Method Statements were signed off. All the appropriate safety signs were put out. After I helped the contractor conduct the pre-start checks I made sure they put on their PPE and I delegated the contractor the task of litter picking before I started mowing. I supervised the contractor during the day in whipper snipping and once all mowing was completed, the site was cleaned up, signs packed up and all equipment returned to the truck.
R – Result: describe the result you achieved
Example answer:The day’s tasks were completed and I was able to let the contractor know they had done a good job. At the end of the day, I completed my daily diary and made sure all the paperwork was up to date and ready for my Supervisor.
- Be specific – don’t tell us what you think you might do in the situation – tell us what you did
- Use full sentences, check your spelling and grammar and stay within the word limit. The online system will not spell check for you, so it is recommended that you type your responses in a Word document first.
- Remember communication skills are important for all jobs
- If you don't have the ticket or qualification, part way through or willing to get it, it is important to fill out your application honestly. Explain this in your answer and include expected completion date if you are part way through.
- You can use examples from a different workplace or a different role
- Write a cover letter to personalise your application although this is not a requirement
We’re committed to being inclusive when we hire people and understand that workplace adjustments are sometimes needed. Applicants are able to ask for an adjustment when applying for a job. Learn more about adjustments(PDF, 305KB) to support individual needs.