Contact us

You can provide feedback or report an issue to Council using our online forms.

Report an issue  Submit a compliment or complaint

Report fraud, corruption or wrongdoing Submit a privacy review

Customer Service Centre

Operating hours

Call Centre 8am-5pm

Face-to-face services open 9am-4.30pm
02 4921 0333
Wyee residents
02 4357 1999 (local call)

[email protected]

Under the Government Information Public Access (GIPA) Act, incoming emails reporting issues to Council are recorded in our document management system and cannot be lodged anonymously. To anonymously lodge a request you can call us, or submit a request through our online Report an issue tool.

Street address
Lake Macquarie City Council Administration Building, 126-138 Main Road, Speers Point, NSW, 2284
Postal address
Box 1906, Hunter Regional Mail Centre, NSW, 2310
After-hours emergencies
02 4921 0333

Works Depot

Operating hours
Monday-Friday, 8am-4pm
Phone 02 4921 0333
Street address
18-32 Creek Reserve Road, Boolaroo, NSW, 2284  

Relaying and interpreting services

National Relay Service

If you have a hearing or speech impairment, you can ask the National Relay Service to put you through to our Customer Service Centre on 02 4921 0333.

Depending on your needs, there are different relay call options:

Visit the National Relay Service website for more details.

Language support

If you don't speak English and need an interpreter to help you with information on our website, contact the Telephone Interpreting Service (TIS) on 131 450. They will be able to put you through to our Customer Service Centre on 02 4921 0333.

TIS is available 24 hours a day, seven days a week. Visit for more details.

Lake Macquarie City is culturally diverse, with more than 10 per cent of our population coming from other countries to live in Lake Macquarie. More than five per cent of our residents speak languages other than English as they settle into Australia. We are committed to helping ensure you understand local government matters and encourage you to have a conversation with us so we can meet your needs.

Media enquiries

Please contact Council's Communications team at [email protected] for all Council media enquiries, to organise interview or request a comment.