Our Customer Charter sets out our commitment to you, our customer, and outlines the service you can expect from us.
Please refer to our Customer Service Standards(PDF, 195KB) for further information about our service delivery.
The Customer Charter is also available in an accessible format(PDF, 2MB).
Feedback can be provided to us by phone, in person, in writing, by email or by using our online feedback form.
Our Feedback Management Policy(PDF, 630KB) provides more detail on how we manage complaints, compliments and suggestions made to Council.