Some of our services are taking a short break over Christmas and the New Year. There are no waste, recycling and green waste collections on Christmas Day. All waste collections between Wednesday 25-Friday 27 December will occur a day later than usual.
Our Customer Service Centre is temporarily located at Speers Point Library, adjacent to Council's Administration Building.
Our Customer Charter sets out our commitment to you, our customer, and outlines the service you can expect from us.
Please refer to our Customer Service Standards(PDF, 195KB) for further information about our service delivery.
Council's Draw the Line campaign addresses the growing issue of aggression and abusive behaviour toward staff. Through this campaign, we are raising awareness and asking our community to treat our staff with respect, whether in-person, on the phone or online. Please remember that Council is committed to creating a safe and respectful workplace and agression or abuse toward staff is never acceptable.
The Customer Charter is also available in an accessible format(PDF, 2MB).
Feedback can be provided to us by phone, in person, in writing, by email or by using our online feedback form.
Our Feedback Management Policy(PDF, 630KB) provides more detail on how we manage complaints, compliments and suggestions made to Council.