Pay your rates

Your rates can be paid annually, with the total amount due on 31 August each year, or by quarterly instalment.

Instalment dates each year are 31 August, 30 November, 28 February and 31 May.

Weekly, fortnightly or monthly direct debits can also be arranged.

Pay your rates using any of the following methods

Online

Step 1.Online payment

Pay online

The 0.6% surcharge fee for online credit card payments that is currently being waived in response to COVID-19 will be reintroducted from 1 December 2020. Payments made by BPAY or Direct Debit do not attract a surcharge fee.

Step 2.Pay by Post Billpay

Visit the Post Billpay website

Step 3.Pay by BPAY

Contact your bank, credit union or building society to make an online payment from your debit account.

Make sure you have your rates notice handy, as you will need your payment reference and biller code number.

Direct debit

Set up a direct debit to pay your rates weekly, fortnightly, monthly, quarterly or annually.

Submit a direct debit request form

Phone

Step 1.Pay by Post Billpay

Call 13 18 16 and use your Visa or MasterCard to pay

Step 2.Pay by BPAY

Contact your bank, credit union or building society and use your debit account to pay over the phone.

Make sure you have your rates notice handy, as you will need your payment reference and biller code number.

In person

Step 1.Visit us

Bring your rates notice and pay by cash, cheque, EFTPOS or credit card at our Customer Service Centre.

In light of restrictions caused by COVID-19, access to our Customer Service desk in Council's Administration Building is by appointment only. If you require assistance from our Customer Service Centre please contact them on 02 4921 0333.

Step 2.Australia Post

Pay your rates at any Australia Post Office or Agency. Remember to bring your rates notice with you.

More about your rates

If you don’t pay your rates on or before the due date, interest (calculated daily) will be charged on the amount owing and will be applied to the account in the first week of each month.

Rates are calculated annually and include the ordinary rate and annual charges. The ordinary rate includes a flat base amount, plus an ad valorem amount, which is based on the value of your land. The ordinary rate also includes the Sustainability Levy.

You’ll also see a domestic waste management charge listed as a separate amount on your residential or farmland rates notice. This is an annual charge for waste services, which includes a levy charged by the state government. Councils are not permitted to make a profit or loss from this levy.