Pay your rates

Your rates can be paid annually, with the total amount due on 31 August each year, or by quarterly instalment. Rate notices are sent by post, or residents can register to have them sent by email.

Instalment dates each year are 31 August, 30 November, 28 February and 31 May.

You can manage your payments by arranging weekly, fortnightly or monthly direct directs , or you can set up a scheduled payment with your financial institution. Please note interest charges will apply with this option if amounts are outstanding after the above due dates.

Pay your rates using any of the following methods 

Online

Step 1.Online payment

Pay online

Step 2.Pay by Post Billpay

Visit the Post Billpay website

Step 3.Pay by BPAY

Contact your bank, credit union or building society to make an online payment from your debit account.

Make sure you have your rates notice handy, as you will need your payment reference and biller code number.

Scheduled payments

Step 1.Read our Terms and Conditions

Take a moment to read the Terms and Conditions of our Direct Debit Request Service Agreement(PDF, 172KB).

Scheduled direct debits based on weekly, fortnightly, or monthly payments run from financial year to financial year, and are calculated on the full assessment amount due at the time the direct debit is set.  All scheduled direct debits are set to be paid in full prior to the end of June each year.

To amend or cancel your existing direct debit rates payments, you need to be the direct debit account holder, or have authorisation from the rate payer such as power of attorney, to complete this form.

Step 2.Gather your documents

You'll need your bank account details and a recent rates notice handy

Step 3.Register or sign in to apply

You need to register with us before you can apply for direct debit, set up scheduled payments with your financial institution, or amend your payment arrangement. 

Registration can take up to one business day to process.

If you are already registered, please sign in.

Register online Sign in

Once you are logged in go to:
  1. General Enquiry >Rates Enquiry and Payments
  2. Rates Accounting
  3. Click on your assessment number and go to the bottom of the page to request a direct debit.

Watch this video for help with signing in and instructions for direct debit or arrangements to pay your rates

Phone

Step 1.Pay by Post Billpay

Call 13 18 16 and use your Visa or MasterCard to pay

You will need the BillPay code reference number 0251 and the unique Reference Number noted on your rates account.

Step 2.Pay by BPAY

Contact your bank, credit union or building society and use your debit account to pay over the phone.

Make sure you have your rates notice handy, as you will need your payment reference and biller code number.

In person

Step 1.Visit us

Bring your rates notice and pay by cash, cheque, EFTPOS or credit card at our Customer Service Centre.

Step 2.Australia Post

Pay your rates at any Australia Post Office or Agency. Remember to bring your rates notice with you.

Payment extension

Request a payment extension

If you need some extra time to pay your bill, you can request a payment extension.

We can grant an extension of up to 30 days, with interest applying to any overdue rates. We will aim to provide you with an outcome within five business days.

Apply below to request a payment extension

Click here to view form.

 

 

 

More about your rates

If you don’t pay your rates on or before the due date, interest (calculated daily) will be charged on the amount owing and will be applied to the account in the first week of each month.

Rates are calculated annually and include the ordinary rate and annual charges. The ordinary rate includes a flat base amount, plus an ad valorem amount, which is based on the value of your land. The ordinary rate also includes the Sustainability Levy.

You’ll also see a domestic waste management charge listed as a separate amount on your residential or farmland rates notice. This is an annual charge for waste services, which includes a levy charged by the state government. Councils are not permitted to make a profit or loss from this levy.

 

Once you are logged in go to:
  1. General Enquiry >Rates Enquiry and Payments
  2. Rates Accounting.
  3. Click on your assessment number and go to the bottom of the page to request a direct debit.

 

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