Lake Macquarie City Council is committed to protecting your personal information. This statement outlines our practices relating to personal information obtained through access to our website.
Council has adopted a Privacy Management Plan(PDF, 184KB) in accordance with the Privacy and Personal Information Protection Act 1998 (the Privacy Act). It is recommended that you read the Privacy Management Plan prior to submitting any personal information to us.
Any information provided to us is treated in accordance with NSW Privacy and Personal Information Protection Act (PPIPA) 1998 and the Government Information Public Access Act (GIPA) 2009.
Collecting information about you from the website
We will only collect personal information directly from you, or your authorised agent. The information collected will be for lawful purposes directly related to the functions of Council. We will only request information that is necessary for the purpose of the collection. If you do not wish to provide personal information to us, Council may be unable to provide you with the services required.
In accordance with the Privacy Act, you can make application to consider suppressing your personal information from a public register held by Council.
How we use your personal information
Your information will be used for the purpose for which it was collected and your information may be used to understand community and customer needs to improve our services. We may also use your information to let you know about services or other information available eg newsletters and may share your information within other sections of Council, its agents and contractors to expedite services to its customers. The provisions of the Privacy Act bind Council's agents and contractors.
Disclosure of your personal information
We will only disclose your personal information if:
- you have consented to the disclosure
- the disclosure is required or authorised by law
- where it is necessary to lessen a threat to someone's life or health.
Accuracy of your personal information
Reasonable care is taken to ensure that the personal information collected, used or disclosed is accurate, complete and up to date.
Storage and security of your personal information
Reasonable steps are taken to protect the personal information we holds from misuse, unauthorised access, and modification.
How to access, correct or update your personal information
If you want to know exactly what personal information the Council is holding about you, you are welcome to request such information by contacting our Privacy Officer.
You can apply to amend your personal information to ensure it is relevant, up to date and complete and not misleading.
How we dispose of your personal information
Council will dispose of your personal information in accordance with the State Records General Disposal Authority.10 (GDA10).
Other important information
Cookies and Facebook pixels
We utilise digital tracking tools known as cookies and Facebook pixels across our website and social media platforms. These tools help us better understand our audience and provide visitors with a better user experience. We occasionally utilise pixel data to deliver advertising on our social channels which is more relevant to users.
Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping. They identify and recognise the computer (but not the person using the computer) when you visit our website.
Links to other websites
Our website contains links to other websites, these linked sites are not under the control of Council.
We are not responsible for the management or protection of any personal information you provide to these sites.
Before disclosing your personal information on any other website, it is recommended you examine the terms and conditions of using their website.
All reasonable steps are taken to protect the privacy of children. Council asks that children under the age of 18 have a parent or guardian submit personal information on their behalf when required.
Changes to this statement
Occasionally we update this Privacy Statement and will revise the last updated date at the top of this statement.
How to contact us
If you have any questions please contact our Privacy Officer on 02 4921 0333 or email firstname.lastname@example.org. Other information can be obtained from Privacy NSW.