Your green bin is collected weekly and is taken to the Lake Macquarie Organics Resource Recovery Facility and processed into Australian Standard compost. It will be used on gardens, parks and agriculture.
All food scraps and garden waste go into your green bin. Find out more information on what goes into which bin.
Can I order additional bins?
You can order an extra 240 litre green waste service by simply applying online, or contact our Customer Service Centre on 02 4921 0333. Fees and charges apply.
What if my bin is missed or damaged?
Please call our Customer Service Centre on 02 4921 0333.
What if I move to a new property?
The green bin is the property of the waste contractor, is individually numbered and must remain at the property when you move. You can write your address on the bin but it cannot be used as a garbage or recycling bin, nor can the lid be changed.
To organise a green waste service for your new property, simply apply online or contact our Customer Service Centre on 02 4921 0333.
Contamination in your green waste bin
If unacceptable materials are found in your green bin, it may not be emptied. A sticker will be put on your bin and your bin will only be emptied once the offending items have been removed. If your green bin is stickered three times you will receive a final warning letter and if your bin is contaminated again your green waste service may be suspended.
Assisted waste collection service (Blue Dot Service)
Council provides a special needs waste collection service, commonly known as a Blue Dot Service for those who are unable to take their bin to and from the kerb due to a medical condition, age or disability. Council will collect your bin from an agreed location from your property and return it to you emptied. To apply for a Blue Dot Service, please complete and return the Blue Dot Service application form signed by your general practitioner.
Individuals that generate volumes of medical waste due to an ongoing medical condition that cannot be managed through the standard kerbside waste collection service, may be eligible to apply for either an additional garbage collection services. Learn more about how to apply for this assistance.
Where can I get a new food scraps bin for my kitchen?
Council provided a food scraps bin at the outset of the service change to help get residents started sorting their food waste, however replacement food scraps bins need to be sourced by residents. You can use any container to sort food scraps in your kitchen including an ice cream container or a small bucket with a lid.
If you would prefer a food scraps bin similar to the one provided by Council these can be purchased at Bunnings and other hardware stores, or from local supplier Source Separation Systems. If you want a white Lake Mac-branded kitchen food scraps bin exactly the same as those originally provided, contact Source Separation Systems on 1300 739 913, email or visit 108 Munibung Road, Boolaroo.
Green waste tips
- The maximum size for branches is 10cm in diameter and 30cm long. Branches bigger than this could jam the moving parts of the green waste truck.
- The maximum weight of your green waste bin is 80 kilograms.
- To ensure your bin isn't too heavy, please mow your lawn when it's dry.
- Where possible, put sticks or dry leaves in the bottom of the bin before lawn clippings and bags of food to prevent sticking.
- Place materials loosely in bin.
- Don't squash your food and garden waste down.
- If you have garden waste that is too large to fit in your green waste bin, it can be put on the kerb at your twice yearly bulk waste collection.
- Drop off large quantities of green waste at Awaba Waste Management Facility (for a fee).
Condition of service
Council reserves the right to establish alternative bin collection locations for residents and businesses as a condition of service provision, to ensure safe and efficient waste collection operations. Learn more about Waste Collection Services Terms and Conditions.
Journey to a weekly green bin service
Background of the 3-bin service
Closing the loop
Food and garden waste is processed into high-quality compost
Order additional bags and read frequently asked questions
Page last updated: 29 March 2019