How to change your Community Directory password

1. Find your listing

Enter the name of your organisation into the search box on the Community Directory homepage and click the Search the Community Directory button.

Screen shot of the Community Directory organisation search box and button

2. Open your listing and click edit listing

Once you have found your listing click on it's link to view the full listing. Then click the Edit button in the top right corner of the page. This will take you to the login page.

Screen shot of a Community Directory organisation listing showing the edit button

3. Request a new password

On the login page, beneath the login details box, click on the Request new password for this listing link.

Screen shot of the Community Directory login page showing the request new password link

4. Complete the word verification

On the next page answer the word verification question and click the Send new password request button.

Screen shot of the Community Directory anti spam word verification screen

5. Check your inbox

A new password will automatically be emailed to you at the email address which is registered for your listing. The subject of the email will be Community Directory new password request. Use this new password to log in and then immediately change your password.

If you have not received the email within five minutes please check your spam and/or junk folder. If you still haven't received it after one hour please contact council directly or email so we can assist you.


If you have any questions about how to change your Community Directory password please contact us at

Page last updated: 02 May 2016