In line with the NSW government rules and restrictions, we are operating under the following arrangements:* Some Council facilities have limits on the number of people who can be inside at any one time* Everyone needs to check-in using the Service NSW QR code system* You must wear a mask when inside a Council facility unless you have an exemption.
Report an issue by reporting online, contact us on (02) 4921 0333, or visit us in person.
If you would like to report an issue that is not listed in the form, please select the 'General Feedback' option.
Click here to view form.
Council's privacy practices are regulated by the Privacy and Personal Information Protection Act 1998 (PPIP Act) (NSW), Health Records and Information Privacy Act 2002 (HRIP Act) (NSW) and Council's Privacy Management Plan.
Council is committed to protecting your personal information and recognises that your privacy is very important to you.
If you believe Council has misused your personal information you can lodge an application for an internal review. This is an internal investigation to assess if Council has complied with its privacy obligations. During the investigation Council will advise and consult with the NSW Privacy Commissioner.
Prior to submitting an application please ensure you review how personal information and health information is defined under Section 4 of the PPIP Act and Section 6 of the HRIP Act.
What is personal information?
Personal information is information or an opinion about an individual, where their identity is apparent or can reasonably be ascertained.
Details of what is identified as personal information is provided in Section 4 of the PPIP Act. Examples of personal information include:
What is health information?
Health information under Section 6 of the HRIP Act is defined as 'personal information that is information or an opinion about the physical, mental health or disability of a person, an individual's express wishes about the future provision of health services to him or her, a health service provided or to be provided, or any other personal information collected to provide or in providing a health service'.
If you are seeking a review of the conduct of Lake Macquarie City Council in relation to your privacy, as part of your application you will need to provide the following:
Once you have gathered your documents you can apply online by completing the form below, or by submitting a written request to council via email or post. You will need to upload electronic versions of any supporting documentation in order to complete your application online.
We remember and respect the Ancestors who cared for and nurtured this Country. It is in their footsteps that we travel these lands and waters. Lake Macquarie City Council acknowledges the Awabakal people and Elders past, present and future.
Lake Macquarie City Council
126-138 Main Road,
Speers Point, NSW 2284
Box 1906, Hunter Region
Mail Centre, NSW 2310
Phone 02 4921 0333
Local number for Wyee residents 02 4357 1999
Telephone Interpreting Service 131 450 National Relay Service 133 677
ABN: 81 065 027 868