Refund request


Step 1.Gather your information

To complete the online form, you will need the following information:

  • Reference number (if known)
  • Creditor number (if known)
  • If your payment was made by BPAY you will need to provide proof of payment in the form of a payment receipt, bank statement or bank transaction report showing who made the payment. Please note, your Council Statement will not suffice as proof of payment.
  • BSB number and account number

All available refund types and sub-types are listed here(PDF, 305KB).

Step 2.Complete form online