Our Financial Hardship Assistance Policy offers alternative payment options to provide some relief to ratepayers who are experiencing genuine financial hardship. Council will assess eligibility based on the information provided on the application form and may request documented proof or further information from the applicant.
If you are experiencing financial hardship as a result of COVID-19 you need to fill out our COVID-19 Financial Hardship Assistance application form.
In order for Council to determine eligibility for financial hardship assistance, all owners of the property are required to complete a financial hardship assistance application.
You will need to provide the following supporting documentation:
Council will only review this application if all information is provided. For further advice on what to submit, contact our Debt Management Officers on 02 4921 0377, Monday to Friday, 8am to 5pm.
Our officers will confirm in writing if your application has been successful.
Once you have gathered your documents, you can apply online for financial hardship assistance. You will need to upload electronic versions of the required documentation in order to complete your application.
In order for Council to determine eligibility for financial hardship assistance, all owners of the property are required to complete a financial hardship assistance form.
Once you have gathered your documents, visit our Customer Service Centre and we will help you complete you application online.
In light of restrictions caused by COVID-19, access to our Customer Service desk in Council's Administration Building is by appointment only. If you require assistance from our Customer Service Centre please contact them on 02 4921 0333.