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Customer service update

Our Customer Service Centre is temporarily located at Speers Point Library, adjacent to Council's Administration Building.

Information on Council services
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  • Services
    • Waste
      • Additional commercial waste services
      • Additional green waste services for the maintenance of Council land
      • Bulk waste containers
      • Financial assistance for medical waste disposal
      • Garbage bin
      • Green bin
      • Recycling bin
      • Report illegal dumping
      • Assisted waste collection service
      • Strata properties
    • Development
      • Apply for a swimming pool barrier exemption
      • Apply for a Swimming Pool Certificate of Compliance
      • Building Information Certificate
      • Compliance Certificate
      • Complying Development Certificate
      • Construction Certificate
      • Development Application
      • Development contributions fee estimate request
      • Enquire about a property
      • Enquire about an application
      • Extension for annual fire safety statement
      • Fee estimate
      • Get approval for a manufactured home of more than one storey
      • Get approval for a manufactured home on flood-liable land
      • Heritage Exemption Application
      • Install, alter or operate an onsite sewage management system
      • Modification Application
      • Notice of Commencement of Building or Subdivison work
      • Occupation Certificate
      • Outstanding Notices and Orders Certificate
      • Planning Certificate
      • Public Works Certificate
      • Request a Bush Fire Attack Level (BAL) Assessment
      • Request a Pre-lodgement or Concept Meeting
      • Request an inspection
      • Review of determination of Development Application
      • Rezoning
      • Statement of Environmental Effects
      • Strata Certificate
      • Subdivision Certificate
      • Subdivision Works Certificate
      • Submit a Notice of Work
      • Surrender a development consent
      • Withdraw an application
      • Apply for traffic control approval
      • Minor public works
    • Community
      • Add an entry to the community noticeboard
      • Apply for a free MLAK key
      • Cemeteries search
      • Fireworks notification
      • Road closures
      • Educational tours
      • Sight distance
      • Work experience
      • Youth Council
      • Youth Week acquittal form
    • Records / Privacy / Council
      • Access to information
      • Apply to address Council at a meeting
      • Government Information Public Access (GIPA) application
      • How to apply
      • Internal review application
      • Political donations and gifts disclosure
      • Section 603 Certificate
      • Section 88G Certificate
      • Compensation application
      • Make a payment
      • Report an issue
      • Change your online services log in details
    • Animals
      • Pet ownership
      • Barking dogs
      • Livestock registration
    • Parks
      • Apply for a free MLAK key
      • Book a park or reserve
    • Grants and funding
      • Community Environment Grants
      • Donations
      • Event and festival funding
      • Lead Mitigation Grants
      • NAIDOC Week events funding
      • Local Heritage Places Fund
    • Rates
      • Direct debit
      • General rates enquiry
      • Make a payment
      • Notification of deceased property owner
      • Rates refund
      • Pay your rates
      • Pensioner rebate
      • Receive your rates by email
      • Refund request
      • Sundry debtor direct debit
      • View your rate account payment history
      • Financial hardship assistance
      • Change the postal address on your rate notice
      • Change your name on your rate notice
    • Business
      • Application to operate an amusement device
      • Apply for approval for outdoor dining
      • Apply for fitness and exercise groups in parks and reserves
      • Apply for Telecommunication Infrastructure on Council land
      • Apply for traffic control approval
      • Flood-liable caravan park and manufactured estate installations
      • Hair, beauty and tattoo
      • Mobile vending
      • Register a food business
      • Regulated water systems and public pools
      • Street stalls
      • Underground Petroleum Storage Systems
    • Trees and environment
      • Eco Angel
      • Host a Super Street Sale
      • Sustainable Neighbourhoods
      • Join Backyard Habitat for Wildlife
      • Community gardens
      • Sustainable Schools workshops
      • Tree pruning and removal
    • Hire a venue
      • Community halls and centres
      • Parks and reserves
      • Fitness and exercise groups
      • Venue hire for events
      • Conditions of hire
  • For residents
    • Waste and recycling
      • When are your bins collected?
      • Garbage bin
      • Green bin
      • Recycling bin
      • A-Z waste and recycling guide
      • Bookable bulky waste service
      • Soft plastics recycling
      • Assisted waste collection service
      • Financial assistance for medical waste disposal
      • Awaba Waste Management Facility
      • Community Recycling Centre
      • Report illegal dumping
      • Eco Angel
      • Host a Super Street Sale
      • Strata properties
      • Smart bins
    • Payment and rates
      • Pay your rates
      • Rates Notice Schedule
      • Receive your rates by email
      • View your rate account payment history
      • Rates refund
      • Change your name on your rate notice
      • Change the postal address on your rate notice
      • Make a payment
      • Direct debit
      • Sundry debtor direct debit
      • Section 603 Certificate
      • Pensioner rebate
      • Financial hardship assistance
      • Notification of deceased property owner
      • General rates enquiry
      • Authority to act on a rate account
    • Animals
      • Pet ownership
      • Rehoming advice
      • Lost and found pets
      • Livestock registration
      • Barking dogs
      • Exercising your dog
    • Events
      • Events calendar
      • Planning an event
    • Community
      • Aboriginal and Torres Strait Islander people
      • Children and schools
      • Over 55s
      • Young people
      • People with disability
      • Volunteer with us
      • Good Neighbour Program
      • Community directory
      • Community noticeboard
      • Community safety
      • Homelessness and community resources
    • Recreation
      • Libraries
      • Sports venues
      • Walking and cycling
      • Beaches and Swim Centres
      • Playgrounds
      • Skate parks and pump tracks
      • Jetties and boat ramps
      • Fitness trails
      • Visitor information kiosk
    • Art and culture
      • Public art
      • Galleries and performing arts
      • Events and festivals
      • Warners Bay Heritage Walk
    • Environment and sustainability
      • Events, programs and community
      • Natural environment
      • Environmental strategy and data
      • Sustainable homes, business and transport
    • Emergencies
      • Preparing for an emergency
      • What to do during and after an emergency
      • Is your business emergency ready?
      • Emergency volunteers
    • Cemeteries
    • History and heritage
      • Exhibitions and Events
      • Community Museums and Societies
      • Learning
      • Local History
      • Family History
      • Heritage Properties
      • Heritage Walks
      • News
    • Roads
      • Road closures
      • Road resealing
      • Kerb and channel
      • Sight distance
      • Bridges and load limits
      • Fact sheets
      • Road and footpath applications
      • Electric vehicles
      • Traffic: speed and volume count
    • Parking
      • Parking rules
      • Pay or enquire about a parking fine
      • Parking in school zones
  • For business
    • Start a business
      • Where to start
      • Business support
      • Business checklist
      • Co-working space (Dashworks)
      • Lake Macquarie economic profile
      • Our economic centres
      • Helpful business links
    • Grow a business
      • Connect with Dantia
      • Helpful business links
    • Run a business
      • Council Support
      • Planning an event
      • Is your business emergency ready?
      • Permits and approvals
      • Helpful business links
      • Dog-friendly food businesses
    • Permits and approvals
      • Regulated water systems and public pools
      • Hair, beauty and tattoo
      • Food businesses
      • Home businesses
      • Planning an event
      • Underground Petroleum Storage Systems
      • Mobile vending
      • Street stalls
      • Film Licence Application
    • Tenders, expressions of interest and grants
      • Recently Closed Tenders
    • Invest in Lake Mac
      • Why invest
      • Connect with Dantia
      • Our growth areas
      • City-significant developments
      • Lake Mac economic profile
      • Open data
    • Working with Council
    • Greening your business
      • Save energy and water
      • Reduce waste
      • Sustainable purchasing
      • Green transport
      • Environmental Upgrade Agreements
    • Business waste and recycling
      • Commercial waste services
      • Additional commercial waste services
      • Bulk waste containers
    • Lake Macquarie Business Excellence Awards
    • Lake Macquarie Housing Forum
  • Development
    • Types of development and applications
    • Application information
      • Enquire about a property
    • Planning and development services
      • Request a Pre-lodgement or Concept Meeting
      • Development Application
      • Construction Certificate
      • Driveways
      • Strata Certificate
      • Enquire about an application
      • Enquire about a property
      • Tree pruning and removal
    • Planning controls
      • State Planning
      • Local Planning Controls
      • Engineering Guidelines and Standard Drawings
    • Building and development process
      • Development in areas affected by sea level rise
      • Development in flood-affected areas
      • Development in bush fire prone areas
      • Heritage properties
      • Development in geotechnical areas
      • Biodiversity
      • Local heritage item nomination
      • Development on contaminated land
    • Certification services
    • SEPP 65 Design Review
    • Compliance
      • Swimming pools, spas and fencing
      • Fire safety
      • Plumbing and drainage
      • Development compliance
      • Erosion and sediment control
    • Rezoning
    • Development contributions
      • Planning agreements
      • Non-residential development contributions calculator
    • Urban Development Program
  • Our Council
    • Contact us
      • Our commitment to you
    • About us
      • Our organisation
      • Our commitment to you
      • Vision and values
      • Our history
      • City by numbers
      • Newsletters
      • Awards
      • Access to information
      • Freeman of the City recipients
      • Open data
    • Careers
      • Current vacancies
      • Diversity, Equity and Belonging
      • Why work with us
      • How to apply
      • Trainee, apprentice and cadet careers
      • Our values
      • Register your interest
      • Work experience
      • Become a Family Day Care Educator
    • Councillors and wards
      • Councillors
      • Wards
    • Council meetings
      • Business papers
      • Council meeting schedule
      • Council meeting webcast
      • Apply to address Council at a meeting
    • Our projects
      • Completed works
    • City strategies, plans and reporting
      • Community Strategic Plan
      • Community Engagement Strategy
      • Delivery Program and Operational Plan
      • Annual Report
      • Resourcing Strategy
      • Strategies and plans
      • Local Strategic Planning Statement
      • Disability Inclusion Action Plan
      • Aboriginal Community Plan
      • Dam safety reports
      • Circular Economy
    • Grants and funding
      • Event and festival funding
      • Community Environment Grants
      • Environmental Research Grants
      • Local Heritage Places Fund
      • Youth Week Grants
      • Lead Mitigation Grants
      • NAIDOC Week events funding
      • Donations
    • Public notices
    • Local Government Elections 2024
    • Council policies
      • Unique Landscape
      • Diverse Economy
      • Lifestyle and Wellbeing
      • Mobility and Accessibility
      • Connected Communities
      • Creativity
      • Shared Decision Making
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Creative Libraries - Charlestown

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Acknowledgement of Country

We remember and respect the Ancestors who cared for and nurtured this Country. It is in their footsteps that we travel these lands and waters. Lake Macquarie City Council acknowledges the Awabakal people and Elders past, present and future.

Contact us

Lake Macquarie City Council

126-138 Main Road,
Speers Point, NSW 2284

Box 1906, Hunter Region
Mail Centre, NSW 2310

Phone 02 4921 0333
Email [email protected]

Telephone Interpreting Service 131 450 
National Relay Service 133 677

ABN: 81 065 027 868

 

Connect

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Related sites

  • Online services
  • Lake Mac Libraries
  • Museum of Art and Culture (MAC)
  • Lake Macquarie Arts
  • Local History
  • Lake Mac Swim Centres
  • Visit Lake Mac
  • Holiday Parks
  • Lake Mac Print
  • Dantia
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