Our bookable service gives you flexibility to dispose of your bulky household items when it’s most convenient for you.
Each household in Lake Macquarie that pays a ‘Domestic Waste Management Charge’ as part of their rates is entitled to receive two bulky waste services in a rolling 12-month period.
There are two service options to choose from:
Make your booking below.
Book your bulky waste service Manage your existing booking
You can put out up to 2m3 of bulky items per booking. if you have more, you can use both your services at once and put 4m3 of material out for collection.
Bulky waste piles containing asbestos, fibro sheets/planks, vinyl or linoleum will not be collected.
Some of the items above can be recycled at the Community Recycling Centre at Awaba Waste Management Facility, free of charge. See what items are accepted.
A drop-off voucher entitles you to dispose of 250kg of waste per drop-off or book both your services at once allowing up to 500kg to be dropped off. Loads over the voucher weight limit will be charged as per Council’s fees and charges.
If you are disposing of asbestos, please select the asbestos only waste voucher option. You must provide 24 hours’ notice of your drop-off by calling 02 4921 0778. Only one asbestos voucher can be booked and presented at a time. Mixed loads containing asbestos material will not be accepted.
Recycle a wide range of items free of charge at the Community Recycling Centre, located at the Awaba Waste Management Facility, including gas cylinders, paint, e-waste, fire extinguishers, motor oil and batteries. Organise your trailer or ute so you can easily access these items when you arrive before crossing the weighbridge.
Find out more about the Community Recycling Centre.
Look in the Lake Macquarie City Council A-Z waste and recycling guide for more ideas and places that can accept the items.
Give new life to unwanted items
Before using the bulky waste service, you should consider other ways to repair, reuse or recycle your unwanted items. You can avoid sending waste to landfill by repairing, gifting, selling or recycling your unwanted items.
Find out more about how you can repair, reuse or recycle.
Properties that pay a Domestic Waste Management Charge (DWMC) through the rates are entitled to two bulky waste services in a rolling 12-month period.
These entitlements reset annually on the anniversary of the first booking request for the property address. Entitlements will not roll over into the following 12-month period. Any entitlements not used in the property’s 12-month period will be forfeited.
If your property has no available entitlements, the property will then be eligible to book and pay for additional kerbside collections, subject to availability. Fees apply for additional kerbside collections and must be paid by credit card at the time of booking.
A kerbside collection booking entitles the resident to present up to 2m3 (2m x 1m x 1m, like a small box trailer load) of household bulky waste. Up to two bookings can be made at the same time for larger kerbside collections. When booking two collections the total size limit will be 4m3 (4m x 1m x 1m). View our service entitlement guideline.
A drop-off voucher entitles the user to drop off up to 250kg of household bulky waste at the Awaba Waste Management Facility. For residents utilising two drop-off vouchers in one visit the load size limit is 500kg. Fees apply for waste over the voucher limit.
An asbestos only voucher entitles the user to drop off up to 100kg of asbestos waste at the Awaba Waste Management Facility.
Download our accepted bulky waste items guide to find out what you can dispose of through the bulky waste service.
Yes, residents that rent can book a service for the property they reside at.
If you live in a strata complex, you are entitled to two bulky waste services per year. If you live in a multi-occupancy complex, individual dwellings have not pre-paid for a service through their rates.
If you have no entitlements, you can book a kerbside collection and pay the additional service fee upfront. Check with your landlord or complex manager to confirm what arrangement applies to you.
The bulky waste service entitlements belong to the property and can only be booked by the occupier of the property. This ensures the bulky waste service is accessible to renters and residents living within the city.
If something wasn’t collected, it usually means it fell outside the bulky waste guidelines in some way.
A notice would have been left in your letterbox detailing why your waste wasn't collected.
If you followed the guidelines and think your waste was accidentally missed, please call us on 02 4921 0333 to discuss.
There are a few possibilities.
If you followed the rules and think your waste was accidentally missed, please call us on 02 4921 0333 to discuss.
Residents only have approval to place acceptable items safely on the kerb outside of their house the day prior to their booked collection. This minimises the opportunity for others to dump waste on your pile and helps keep our streets tidy and safe.
Outside this timeframe, it is unlawful to place anything on a footpath or anywhere within the road reserve, and fines/penalties apply.