Lake Mac Swim Centres Terms and Conditions - COVID-19

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  • Lake Mac Swim Centres standard fees as stated in Lake Macquarie City Council Fees and Charges 2020/2021(PDF, 1MB) will apply from 1 July 2020.
  • Peak period lap swimming must be pre-booked by calling Lake Mac Swim Centres between 9am-10:30am.
  • Peak period lap swimming sessions that must be pre-booked include the 5am and 6:15am times at Charlestown Swim Centre, Monday to Friday.
  • Peak period lap swimming sessions will only be taken for the following 3 days.
  • All other times at Charlestown and West Wallsend Swim Centres do not need to be pre-booked, however patrons may need to wait for entry during busy periods. Download the lap swimming timetable
  • If the Swim Centre is at capacity, new arrivals will be denied entry until other patrons depart the Swim Centre. Reception staff will take contact details of the swimmer, request the persons wait at their car, or socially distance outside the Swim Centre, until a position becomes available.
  • ALL persons visiting our Swim Centres will be required to provide their full name, mobile number and postcode to reception on arrival. Refusing to do so will result in refusal of entry.
  • All lap swimming entry fees during peak period are per session.
  • During peak period, bookable lap swimming sessions are 60 minutes in duration; customers will be asked to leave the water after 55 minutes to ensure they exit the swim centre on time. Staff will utilise 15 minutes in between each session to clean.
  • All entry fees outside of peak period are for 1-hour duration, however, patrons may be able to extend their stay where capacity permits, upon request to the Lifeguard on Duty. (Swimmers will be required to exit the water for 15 minutes for cleaning to be undertaken).
  • Payment must be made on arrival at the Swim Centre prior to your session. Payment can be made by card or cash (card is preferable).
  • For 5am and 6:15am lap swimming sessions at Charlestown Swim Centre, Reception will be open 5 minutes prior to sessions to accept payment for peak period swimmers.
  • General entry is restricted to users undertaking general lap swimming (including walking).
  • Limited persons will be allowed per lane based on government regulations.
  • Limited persons will be allowed in all Programs based on government regulations.
  • Aqua Fitness classes will be available to the first 20 persons only.
  • Squad coaching will be available with restrictions in place.
  • Multi-visit pass entries will be accepted. (Note: All multi-visit pass expiry dates will be extended by 3 months to reflect the period the pass was not able to be used).
  • Fitness Passport will be accepted from 1st July 2020 for general entry swims.
  • Fitness Passport cannot be used for discounts to Programs (i.e. learn to swim lessons, squads or aqua Fitness classes).
  • Lake Macquarie City Council, Newcastle City Council and Port Stephens Council Corporate Fitness cards can be used for general entry swims.
  • Lake Macquarie Corporate Fitness cards can be used for a discount on all Program offerings.
  • Newcastle City Council Corporate Fitness cards can be used for discounts on squads and learn to swim (not for Aqua Fitness classes).
  • Changeroom, shower and toilet facilities are available for patrons use with restrictions in place.
  • Private Lane Hire booking requests will be considered at the discretion of Swim Centre management due to limited swim resources available.
  • Aquatic Challenger bookings will not be accepted.
  • Limited Kiosk and merchandise items may be available. Please ask at the Kiosk for further information.
  • BBQ and general seating facilities are not available during restrictions.
  • Equipment, such as kickboards and noodles, are not available for loan. Patrons to supply their own equipment (bring your own equipment).
  • Sharing of equipment is not permitted.
  • Social distancing principles are required to be followed at all times. All directions from staff to adhere to social distancing must be followed. Failure to respond to staff directions will result in eviction from the facility.
  • Swim Centre Staff will refuse entry to any patrons that present with symptoms of illness. Symptoms include: coughing, fever, sore throat. If you’re unwell, do not attend the facility.
  • For pre-bookable lap swimming sessions, lane space will be allocated upon arrival. There is no guarantee of pool preference.
  • At the conclusion of a swim, patrons must leave the centre immediately.
  • Programs bookings and general entry are for Charlestown Swim Centre and West Wallsend Swim Centre only.
  • No make-up sessions will be offered if you cannot attend a pre-booked lap swimming session.
  • NSW Companion Card holders will receive free entry when in attendance with the cardholder.