If you have overpaid your rates account, or made an incorrect payment to the wrong account, you can apply to have the payment refunded.
Overpayment will only be refunded if the account is in credit.
To complete the online form, you will need the following information:
To apply for a refund on overpaid rates
Please visit our Customer Service Centre, where we can assist you in completing this form
In light of restrictions caused by COVID-19, access to our Customer Service desk in Council's Administration Building is by appointment only. If you require assistance from our Customer Service Centre please contact them on 02 4921 0333.