The health and safety of residents, customers and employees is our top priority and we are continuing to monitor developments in response to COVID-19. Council facilities are open - please follow physical distancing rules of 1.5 metres, limit outdoor gatherings in line with NSW Government restrictions, and continue to practice safe hygiene and wash hands regularly.
If you have overpaid your rates account, or made an incorrect payment to the wrong account, you can apply to have the payment refunded.
Overpayment will only be refunded if the account is in credit.
To complete the online form, you will need the following information:
To apply for a refund on overpaid rates
Please visit our Customer Service Centre, where we can assist you in completing this form
In light of restrictions caused by COVID-19, access to our Customer Service desk in Council's Administration Building is by appointment only. If you require assistance from our Customer Service Centre please contact them on 02 4921 0333.
Lake Macquarie City Council
126-138 Main Road,
Speers Point, NSW 2284
Box 1906, Hunter Region
Mail Centre, NSW 2310
Phone 02 4921 0333
Local number for Wyee residents 02 4357 1999
Telephone Interpreting Service 131 450 National Relay Service 133 677
ABN: 81 065 027 868