Apply for financial hardship assistance due to COVID-19

Residents, landlords and businesses significantly impacted by COVID-19 can apply for financial hardship assistance under Council's COVID-19 Financial Hardship Assistance Policy. The policy will allow for interest on overdue rates to be waived and flexible payment plans put in place until 30 June 2022. Individuals, businesses and landlords will need to demonstrate they are experiencing hardship as a cause of a reduction in income or have had income ceased due to COVID-19.

Please note if you are experiencing financial hardship due to reasons unrelated to COVID-19 you are best to fill out our Financial Hardship Assistance application which supports cases unrelated to loss of income due to the pandemic.


Step 1.Gather your documents

Approval to access financial hardship assistance due to COVID-19 is made under Council's Financial Hardship Assistance policy.

As part of this application you may need to provide the following supporting documentation:

  • Centrelink statements
  • Proof of an application for Centrelink benefits, for example, copy of an email or text message from Centrelink
  • Letter from employer confirming reduced income or unemployment
  • Letter from the tenant or real estate confirming rent is unable to be paid

For more information, see our FAQs or contact our Debt Management team on 02 4921 0377, 8am-5pm, Monday to Friday.

Step 2.Apply

Once you have gathered your documents, you can apply online for financial assistance. You'll need to upload electronic versions of the required documentation in order to complete your application.

Click here to view form.