Federal and State support

Lake Mac’s guide to business support packages

The following information has been developed as a plain English guide to assist local businesses understand the COVID 19 support available to them from Federal and State government. Council will keep this information as up to date as possible – providing you with a single point of reference for support packages your business may qualify for.

NSW Government support and 24 hour COVID-19 Hotline

The NSW Government updates its business support information regularly to help keep you informed. Workers and businesses are able to access a range of advice and support on non-health related COVID-19 enquiries via the Service NSW contact centre 13 77 88. 

Businesses impacted by COVID-19 can call 13 28 46 or visit the website. You'll find information on rights and responsibilities of workplaces and employers, restrictions, gatherings and events, health and community service providers, hotels and accommodation facilities, SafeWorkNSW advice, and related information.

Federal Government support

The Federal Government has a number of other assistance programs for business, such as a hold on evictions, and early access to superannuation.

Find out more

Keeping yourself safe 

Whether you’re a plumber fixing a blocked loo or a restaurant cooking delicious takeaway, it is important that you do what you can to keep yourself and others safe during the COVID-19 pandemic.

SafeWork Australia has prepared a range of fact sheets which may be of use to you and your employees. We also encourage customers to make themselves familiar with these fact sheets to ensure they do their part to keep our workforce safe.

Go to Safe Work Australia’s website for more information safeworkaustralia.gov.au/collection/fact-sheets-and-industry-information-covid-19

Local manufacturing of medical supplies

The NSW Government is calling on local manufacturers to help supply medical equipment and hygiene products to our essential services workers.

If you are a business that has the skills to fill the gap for the following critical health supplies, then make sure you follow the link to the Tender portal and submit your proposal. Products needed include:

  • hand sanitiser
  • handwash soap
  • gloves
  • cleaning products
  • protective clothing
  • masks
  • eyewear paper products

Complete your registration through the NSW Government eTendering portal.

TAFE NSW fee-free short courses

In response to the COVID-19 pandemic, TAFE NSW, in conjunction with the NSW Government, is offering a number of fee-free* short courses that can be completed in just days or weeks, offering practical skills and experiences across a range of industries.

Find out more at tafensw.edu.au/fee-free-short-courses

Training to support business recovery

Training Services NSW are looking to talk to Lake Mac businesses about opportunities for free online training in infection control and cleaning operations. The NSW Government funded training is intended to help businesses open their doors safely and confidently.

Interested businesses are encouraged to contact Training Services NSW by emailing ts.newcastle@det.nsw.edu.au 

NBN CO helping businesses stay connected

nbn is providing up to $50 million to assist phone and internet providers to support small and medium businesses. Participating phone and internet providers will establish their own offers in relation to nbn’s financial hardship support offer. These offers are available for eligible small and medium businesses with less than 200 employees.

You can contact your phone and internet provider and they will help determine if you are eligible for assistance. Visit www.nbnco.com.au to find out more.

Utilities assistance

Many utility service providers are offering financial assistance programs and support services ranging from payment plans to the deferral of payments. Be sure to contact your utility provider to find out how they may be able to assist you and your business. 

Cyber security

Unfortunately there has been a noticeable increase in hackers taking advantage of the spread of coronavirus. The methods of attacks include phishing emails and phone calls impersonating the World Health Organisation, government authorities and legitimate business – including travel agents and telecommunications companies. Please be mindful and vigilant during these times.