Apply for financial hardship assistance due to COVID-19

Residents, landlords and businesses significantly impacted by COVID-19 can apply for financial hardship assistance under Council's Financial Hardship Assistance Policy. The policy allows for interest on overdue rates to be waived and flexible payment plans put in place for individuals, businesses and landlords who can demonstrate they are experiencing hardship as a cause of a reduction in income or have had income ceased due to COVID-19.


Step 1.Gather your documents

Approval to access financial hardship assistance is made under Council's Financial Hardship Assistance policy.

As part of this application you may need to provide the following supporting documentation:

  • Centrelink statements
  • Proof of an application for Centrelink benefits, for example, copy of an email or text message from Centrelink
  • Letter from employer confirming reduced income or unemployment
  • Letter from the tenant or real estate confirming rent is unable to be paid

For more information, see our FAQs or contact our Debt Management team on 02 4921 0377, 8am-5pm, Monday to Friday.

Step 2.Apply

Once you have gathered your documents, you can apply online for financial assistance. You'll need to upload electronic versions of the required documentation in order to complete your application.