Community support

Like the rest of Australia and all around the world, life in Lake Mac is changing as a result of the evolving situation with Coronavirus (COVID-19) 

We know this is a difficult time for our community and we’re particularly mindful of people who are most vulnerable and socially isolated. We’re working to ensure our community stays connected and gets the services they need.

Financial Hardship Assistance

Changes to Council’s Financial Hardship Assistance Policy have been made to include businesses and landlords.

Individuals and businesses who have lost jobs and income as a result of COVID-19 are encouraged to apply for Financial Hardship Assistance. We can assist in various ways based on your circumstances, from waiving credit card fees for online payments to allowing flexible payment plans for outstanding debts.

If you are experiencing difficulty meeting your payment obligations for reasons out of your control and wish to request an extension or a payment arrangement please email or phone our Debt Management team.

For more information, see our FAQs.

Apply now

Community Connections and well-being directory

Up to date resources with the contact details of many organisations in Lake Macquarie and the Hunter. These documents have up to date information on how to arrange accommodation, financial assistance, counselling, domestic violence services as well as many other support services for people in crisis.

Lake Macquarie City Council Welfare Contacts(PDF, 478KB)

Hunter Homelessness Connect Resources(PDF, 859KB)

Cyber security

Unfortunately there has been a noticeable increase in hackers taking advantage of the spread of coronavirus. The methods of attacks include phishing emails and phone calls impersonating the World Health Organisation, government authorities and legitimate business – including travel agents and telecommunications companies. Please be mindful and vigilant during these times.

News for carers and care recipients

Keep up to date with the latest news and support from Carers NSW.

Seniors helpline

Senior Australians, their families and carers can now call a dedicated free call support line aimed at supporting the mental health of those impacted by the spread of COVID-19.

The COVID-19 support line operates Monday - Friday (excluding public holidays) from 8.30am-6pm on 1800 171 866.

Disability information helpline

The disability information helpline provides free and private information and referrals for families and individuals with disability, as well as carers and support workers who need help due to COVID-19.

The helpline operates Monday - Friday 8am - 8pm and Saturday and Sunday 9am - 7pm on 1800 643 787.
The National Relay Service is also available for those who are deaf or have a hearing or speech impairment on 133 677.