Community support

Like the rest of Australia and all around the world, life in Lake Mac is changing as a result of the evolving situation with Coronavirus (COVID-19) 

We know this is a difficult time for our community and we’re particularly mindful of people who are most vulnerable and socially isolated. We’re working to ensure our community stays connected and gets the services they need.

2020/21 Rates Notice Schedule

NSW Office of Local Government have made a mandatory change extending the due date of the first rate notice of the 2020/21 financial year to be extended to September 30. If you pay your rates by an Installment or Annual Direct Debit the amount due will be deducted from your nominated account on Wednesday 30 September rather than Monday 31 August. Find out more

Financial Hardship Assistance

Changes to Council’s Financial Hardship Assistance Policy have been made to include businesses and landlords, as well as the waiving of credit card surcharges while Council’s Administration Building is open by appointment only.

Under the policy, all legal action to recover outstanding rates has been placed on hold temporarily. The policy also allows for interest on overdue rates to be waived and flexible payment plans to be put in place for residents, businesses and landlords who can demonstrate they are experiencing hardship, or have had income reduced or ceased as a cause of COVID-19.

For more information, see our FAQs.

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Support for local sporting clubs

Council will waive hire fees for sporting grounds by 50% for the 2020 winter sports season. The reduction in hire fees will provide much-needed relief to local clubs after delays to the season and loss of revenue from sign-ups caused by COVID-19 restrictions. The proposed fee waiver of 50% will collectively save Lake Mac sports clubs an estimated $216,000 this season.

Facility managers wishing to return to training are encouraged to visit the Lake Mac Facility Manager 'Return to Training' checklist

Community Connections and well-being directory

Up to date resources with the contact details of many organisations in Lake Macquarie and the Hunter. These documents have up to date information on how to arrange accommodation, financial assistance, counselling, domestic violence services as well as many other support services for people in crisis.

Lake Macquarie City Council Welfare Contacts(PDF, 478KB)

Hunter Homelessness Connect Resources(PDF, 859KB)

Cyber security

Unfortunately there has been a noticeable increase in hackers taking advantage of the spread of coronavirus. The methods of attacks include phishing emails and phone calls impersonating the World Health Organisation, government authorities and legitimate business – including travel agents and telecommunications companies. Please be mindful and vigilant during these times.

News for carers and care recipients

Keep up to date with the latest news and support from Carers NSW.

Seniors helpline

Senior Australians, their families and carers can now call a dedicated free call support line aimed at supporting the mental health of those impacted by the spread of COVID-19.

The COVID-19 support line operates Monday - Friday (excluding public holidays) from 8.30am-6pm on 1800 171 866.

Disability information helpline

The disability information helpline provides free and private information and referrals for families and individuals with disability, as well as carers and support workers who need help due to COVID-19.

The helpline operates Monday - Friday 8am - 8pm and Saturday and Sunday 9am - 7pm on 1800 643 787.
The National Relay Service is also available for those who are deaf or have a hearing or speech impairment on 133 677.