Changes to services and facilities

Supporting our local economy is critical, now more than ever. We are continuing to provide essential Council services but there will be impacts to some events and activities. These are difficult circumstances and we appreciate your patience and understanding.

Open for business

There is no disruption to other core Council services, such as waste collections, roadworks and maintenance.

Customer Service - phone and online

Customers can contact our team anytime on 4921 0333, via email or our Facebook page. Our Customer Service Centre at Speers Point will be closed from Friday 27 March.

Waste

All residential waste services will continue as normal.

All public place bins will continue to be collected and maintained as normal.

Development

Council’s development assessment team is still offering all its regular services, despite these challenging times. We want to keep our City moving.

We’re processing development applications, issuing building certificates and undertaking all our normal day-to-day tasks, with staff still on hand at our Speers Point administration building if you need us.

We’re also looking at innovative ways to continue face-to-face services, such as pre-lodgement meetings.

These may include online video calls and meetings to help maintain social distancing without disrupting our work processes. In some cases, these new measures may even help streamline our systems.

Access our online development services.

Closed

Due to the risk of Coronavirus (COVID-19) and acting on the advice of lead NSW and Federal health authorities, Council has taken the decision to cancel or change a number of services we provide to the community.

Awaba Waste Management Facility

Will close to the general public from Saturday 4 April in-line with the NSW Government restrictions in place to limit travel for essential reasons only and stay at home to stop the spread of COVID-19.

Recreation

Playgrounds, skate parks, swimming baths and a range of other public facilities in Lake Macquarie have been closed in line with latest Australian Government health recommendations.

Pools and beaches

All four patrolled Lake Mac Beaches (Redhead, Catherine Hill Bay, Caves and Blacksmiths) and all six Swim Centres (Toronto, Speers Point, Swansea, Charlestown, Morisset and West Wallsend) are closed.

Boat ramps and jetties

Boat ramps and jetties should only be used for activities permitted under the NSW Public Health Order. Fishing is permitted with anglers encouraged to practice social distancing if participating in this activity.

Libraries

All library branches are closed. A home delivery service is also available for senior library members only. 

For more information and to access Lake Mac Libraries online services visit library.lakemac.com.au

Lake Macquarie Landcare

Lake Macquarie Landcare volunteer activities will cease until further notice, in line with the NSW Government restrictions in place to limit travel for essential reasons only and stay at home to stop the spread of COVID-19.

Community Facilities

The below facilities are closed:

Lake Macquarie Holiday Parks

The COVID-19 pandemic has prompted the closure to tourists of all four Lake Mac Holiday Parks from Thursday 26 March. Full details.