Changes to services and facilities

Supporting our local economy is critical, now more than ever. We are continuing to provide essential Council services but there will be impacts to some events and activities. These are difficult circumstances and we appreciate your patience and understanding.

There is no disruption to Council services, such as waste collections, roadworks and maintenance.

Changes to our services and facilities

Customer Service Centre

Council's Customer Service Centre, located at 126-138 Main Road, Speers Point, is open 9am-4.30pm, Monday to Friday by appointment only.

Call 4921 0333 to book an appointment. You will be required to answer screening questions around your health and travel, and to provide contact details for traceability in the future. The doors to the building will remain locked, with customers greeted over an intercom before entering the building. Only 10 customers will be allowed into the foyer at any one time, including children.

We would remind all visitors to please follow safe physical distancing and health advice by keeping 1.5m apart, maintaining personal hygiene by regularly washing hands, and not visiting the Centre if unwell.

Duty Building and Duty Planners are available during community hour on Wednesdays, between 11am-1pm.

Lake Mac Print services will continue as per their current arrangement. Services such as Justice of the Peace will not be provided at this stage.

Green bags will be available for collection; however, we will place the bags in the corridor entrance of the building, so customers will not be required to enter the foyer area.

Council events and public gatherings

All public events and indoor programs organised by Council are cancelled or postponed. For a full list of events affected, visit lakemac.com.au.

The Federal government determined that food markets are essential, the Lake Macquarie Farmers Markets will continue to operate. 

Citizenship ceremonies

Citizenship ceremonies in Lake Macquarie City have been postponed until further notice.

For more information contact the Department of Immigration's Citizenship Enquiry Line in 131 880.

Community centres and halls

Use of all Council community facilities have been closed until further notice.

This includes all Council programs, workshops and meetings in addition to private hire and community group activities.

Development services

Council’s development assessment team is still offering all its regular services, despite these challenging times. We want to keep our City moving.

We’re processing development applications, issuing building certificates and undertaking all our normal day-to-day tasks, with staff still on hand at our Speers Point administration building if you need us.

We’re also looking at innovative ways to continue face-to-face services, such as pre-lodgement meetings. These may include online video calls and meetings to help maintain social distancing without disrupting our work processes. In some cases, these new measures may even help streamline our systems.

Access our online development services.

Holiday Parks

Council’s four holiday parks remain closed.

Justice of the Peace Services

Justice of the Peace (JP) services at Customer Service Centres and Libraries are cancelled until further notice.

If you need a JP, please visit the NSW Justices of the Peace (JP) Register.

Landcare

Lake Macquarie Landcare volunteer activities have ceased operation.

Libraries

Lake Mac Libraries are closed to the general public. You can still access a range of online services.

A home delivery service is also available once a fortnight for eligible members. This is designed to assist members who have limited mobility, accessibility issues or are on forced quarantine.

Museum of Art and Culture

The Museum of Art and Culture is closed. You can still access a range of online programs and activities.

Parks and playgrounds

Outdoor equipment including playgrounds, skate parks, fitness equipment and public baths such as Belmont Baths will reopen from Friday 15 May.

While outdoor facilities, such as playgrounds, outdoor fitness equipment and skate parks are now open, we encourage the community to follow social distancing rules of 1.5 metres, limit their outdoor gatherings to no more than 10 people, and continue to practice safe hygiene and wash hands regularly.

Commercial operators wishing to conduct group fitness programs within a Council park or reserve, including bootcamps, group fitness training and other group active recreational pursuits will need to submit an application to Council to do so.

Apply now

Pools and beaches

Charlestown Swim Centre is open for lap swimming only. Swimmers are required to pre-book a session to attend the pool. Speers Point Swim Centre will also open to lappers from Monday.

West Wallsend Swim Centre will reopen from Tuesday for squad swimmers. Modified sessions available for Junior Squad (under 16s). We will also be introducing STOMP Squad sessions, which are targeted towards over 16s wanting to train for surf, triathlon, open water, masters and professional fitness.

View the full terms and conditions before making a booking on 4921 0782.

All other Lake Mac Swim Centres remain closed.

Patrols at Lake Macquarie Beaches (Redhead, Catherine Hill Bay, Caves and Blacksmiths) have concluded for the season. Beaches can be used for exercise purposes only, and users are reminded to practice social distancing.

National Parks and Wildlife Service has closed Dudley Beach Road and car park in Glenrock State Conservation Area to vehicles.

Sporting and recreation facilities

There are a number of sporting and recreation facilities across the City. The changes to these facilities are listed below.

Users are encouraged to follow physical distancing rules of 1.5 metres and continue to practice safe hygiene and wash hands regularly.

Service

Status

Boat ramps and jetties

Open

Dog parks

Leash free areas are open for the purposes of exercise.

Speers Point fenced dog exercise area is closed while maintenance works are undertaken

Hunter Sports Centre

Closed

Outdoor gyms

Open

Playgrounds

Open

Skate parks

Open

Sportsgrounds

Open to users for the purposes of exercise

Closed to organised sports


Tennis courts

Leased courts are open including Eleebana, Belmont and Whitebridge

Licensed coaching only is available at Redhead Mount Hutton and Caves Beach

 

Waste

All residential waste services will continue as normal. All public place bins will continue to be collected and maintained as normal.

Awaba Waste Management Facility is open to the public.

For those who do visit the facility, electronic payments are preferred to protect the health of the community and Council employees.