Changes to services and facilities

Supporting our local economy is critical, now more than ever. We are continuing to provide essential Council services but there will be impacts to some events and activities. These are difficult circumstances and we appreciate your patience and understanding.

There is no disruption to Council services, such as waste collections, roadworks and maintenance.

Changes to our services and facilities

Customer Service Centre

Council's Customer Service Centre, located at 126-138 Main Road, Speers Point, is open 9am-4.30pm, Monday to Friday by appointment only.

Call 4921 0333 to book an appointment. You will be required to answer screening questions around your health and travel, and to provide contact details for traceability in the future. Customers may enter the building and will need to answer some screening questions at Reception before their appointment. Only 17 customers will be allowed into the foyer at any one time, including children.

We would remind all visitors to please follow safe physical distancing and health advice by keeping 1.5m apart, maintaining personal hygiene by regularly washing hands, and not visiting the Centre if unwell.

Duty Building and Duty Planners are available during community hour on Wednesdays, between 11am-1pm.

Lake Mac Print services are available. Services such as Justice of the Peace will not be provided at this stage.

Citizenship ceremonies

Citizenship ceremonies in Lake Macquarie City have resumed. Citizenship ceremonies will be held at the newly renovated Rathmines Theatre, Stilling Street, Rathmines. The first ceremony will be held on Friday 27 November.

For more information contact the Department of Immigration's Citizenship Enquiry Line in 131 880.

Community centres and halls

Our community halls and facilities have reopened to select community groups which have a regular hire agreement with the respective facility. Restrictions are in place to ensure the continued safety of the community. Bookings and access to the facilities are not yet available to the general public at this time. 

Development services

Council’s development assessment team is still offering all its regular services. Access our online development services.

Recent changes to the Environmental Planning and Assessment Act 1979 in May 2020 outlines a two year extension for development consents which were granted before 25 March 2020 and are due to lapse between 25 March 2020 and 25 March 2022. If your development consent was due to lapse between this period and you have not commenced the development, the consent will be extended to an additional two years from the lapsing date specified on your notice of determination. If you have a development consent that is affected by these changes and require written confirmation of the extended lapsing date, please contact our Customer Service Centre on 02 4921 0333 and ask to speak with a Duty Officer.

Holiday Parks

Council’s holiday parks are open. Visit lakemacholidayparks.com.au to book your holiday.

Landcare

The Landcare Resource Centre is open by appointment only. For plant sales, Landcare will continue to offer EFTPOS payment over the phone and welcome people to pick-up their plants from the centre. Plant sales appointments are limited to two people at a time. The plant sales delivery service is currently not offered, due to increased service levels.

Bookings can be made by calling 4921 0392.

Lake Macquarie Landcare volunteer activities have resumed with restrictions.

Libraries

Lake Mac Libraries are open. Customers are encouraged to continue to use the Lake Mac Libraries app.

Museum of Art and Culture

The Museum of Art and Culture is open.

Parks and playgrounds

Outdoor equipment including playgrounds, skate parks, fitness equipment and public baths such as Belmont Baths are open.

Commercial operators wishing to conduct group fitness programs within a Council park or reserve, including bootcamps, group fitness training and other group active recreational pursuits will need to submit an application to Council to do so.

Apply now

Pools and beaches

Charlestown, Swansea, Speers Point and West Wallsend Swim Centres are open for recreational swimming in addition to lap swimming, squad, learn to swim and aqua fitness classes with restrictions in place. Bookings are essential. Head to the Swim Centre page of your choice to book your next session.

Toronto Swim Centre is also open. Contact the Swim Centre directly on 4959 9229 for further information about their COVID-19 restrictions.

Patrols at Lake Macquarie Beaches (Redhead, Catherine Hill Bay, Caves and Blacksmiths) have resumed for the summer season. Head to the beach page of your choice to find out more about beach conditions.

Sporting and recreation facilities

There are a number of sporting and recreation facilities across the City. The changes to these facilities are listed below.

Service

Status

Boat ramps and jetties

Open

Dog parks

Open

Hunter Sports Centre

Open

Outdoor gyms

Open

Playgrounds

Open

Skate parks

Open

Sportsgrounds

Open

Operating committees and sporting clubs that manage facilities are encouraged to visit the Lake Mac Facility Manager ‘Return to Training’ checklist for further details.

Tennis courts

Open (with restrictions)

Visitor Information Centre

The Visitor Information Centre at Swansea has been relocated upstairs and is co-located with the Swansea library.

All the existing resources and assistance are still available; however, there is now more space for recharging devices, reading brochures and accessing SEEN@Swansea gallery, library services, free Wi-Fi and amenities.

This change will provide the community and visitors with a consolidated service and will also allow the library to operate on Sundays.

Waste

All residential waste services continue as normal. The Awaba Waste Management Facility is open to the public.